Refund Policy

We offer a 30-day return policy from the date you receive your item. If more than 30 days have passed since your purchase, we regret that we cannot process a refund or exchange.

To start a return, please reach out to us at support@petstorehomes.com.

Once your return is authorized, we will provide a return shipping label along with detailed instructions. Any returns sent without prior approval will not be accepted.

For return-related inquiries, feel free to contact us at support@petstorehomes.com.

Please note that sale items and gift cards are not eligible for returns.

To be eligible for a return, the item must be unused, in the same condition as received, with all tags attached, and in its original packaging. A receipt or proof of purchase is also required.

Returns should be sent to:

2726 NW 72nd Ave Miami, FL 33122

Once your return is approved, we will provide you with a shipping label and instructions on how to send your package. Unauthorized returns will not be accepted.

Damages and Issues

Upon receiving your order, please inspect it and notify us immediately if the item is defective, damaged, or incorrect so we can resolve the issue promptly.

Exceptions / Non-Returnable Items

Certain products cannot be returned, including perishable goods (such as food, flowers, or plants), custom or personalized items, and personal care products (such as beauty items). Additionally, returns are not accepted for hazardous materials, flammable liquids, or gases. If you have questions about a specific item, please contact us.

Refunds

Once we receive and inspect your returned item, we will inform you of the approval or rejection of your refund. If approved, your refund will be issued to your original payment method within 10 business days. Please note that banks or credit card companies may take additional time to process and post the refund.

If more than 15 business days have passed since your return was approved, please contact us at support@petstorehomes.com.

Newsletter Subscription

By subscribing to our newsletter, you consent to receiving regular updates via email under Art. 6 (1) 1 lit. a) GDPR. You can unsubscribe at any time using the opt-out link in our emails or by contacting us directly.

Once you unsubscribe, we will remove your email address unless you have given consent for further data usage or legal provisions allow us to retain it.

Order Processing and Data Handling

We share necessary personal data with delivery services and payment processors to fulfill orders.

Shipping Service Providers

• DHL: Your email may be shared with DHL for delivery coordination if you provide consent at checkout. More details: DHL Privacy Policy.

• FedEx: If consented, FedEx may receive your email for shipment notifications. FedEx Privacy Policy.

• Hermes: If you agree, Hermes will use your email for delivery coordination. Hermes Privacy Policy.

• UPS: Your email may be shared for shipping updates with your consent. UPS Privacy Policy.

• DHL Express: Based on your consent under GDPR, your email and/or phone number may be shared for delivery coordination.

Payment Processors

• PayPal: Privacy Policy.

• Stripe: Privacy Policy.

Remarketing

• Facebook Remarketing: Facebook uses cookies to display ads based on your previous visits. Opt-out via Facebook Ad Settings or the Digital Advertising Alliance. More details: Facebook Data Policy.

California Online Protection Act (CALOPPA)

We comply with CALOPPA but do not currently honor “Do Not Track” (DNT) browser signals.

Fair Information Practices

In the event of a data breach, we will notify affected users via email within 7 business days.

We uphold the Individual Redress Principle, ensuring individuals can take legal action if their data rights are violated.

CAN-SPAM Act Compliance

We comply with the CAN-SPAM Act by:

• Not using misleading subject lines or email addresses.

• Clearly identifying promotional messages.

• Including our business address in all emails.

• Promptly honoring opt-out requests.

Children’s Privacy

Our services are not intended for individuals under 18. We do not knowingly collect personal data from minors. If such data is found, we will delete it immediately upon notification.

Privacy Policy Updates

We may update this Privacy Policy periodically. Changes will be posted here, and we will notify users via email or a website notice before changes take effect.

California Consumer Privacy Act (CCPA) Rights

Under CCPA, you have the right to:

• Opt-out of data sharing.

• Know what personal data is collected.

• Request disclosure of collected data from the past 12 months.

• Request data deletion, subject to legal exceptions.

• Protection against service discrimination for exercising your rights.

Contact Information

For any inquiries, please refer to our legal notice for our contact details.